Knowledge management
Contextual knowledge base for customers helps to take the workload off the support service. Knowledge management tools for employees are embedded in processes.
Create contextual knowledge bases containing pre-answered questions for clients.
Flexible layout allows to show the client exactly the needed information at any time.
Flexible knowledge base for customers
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Created questions and answers are displayed to the client
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Search to quickly find relevant questions and answers
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Situational automatic messages with a link to the knowledge base to quickly answer client's questions
Implement quality standards
Use ready-to-use phrases and templates to standardize your responses to customers
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